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Understand Your Rights and Our Policies

This page sets out the legal terms that apply when you access 369bet, covering account use, data handling and payment conditions for supported regions in Pakistan. Availability depends on local law, and we encourage you to read these terms before you open an account.

Account TermsPrivacy and DataJazzCash, Easypaisa, Raast Payment RulesJurisdiction and EligibilityContact and Complaints
369bet Understand Your Rights and Our Policies
HOW WE HANDLE DATA

Browse What We Collect and Why

We collect only what is needed to operate your account — your mobile number, payment method details and transaction history. Data is held on secured servers and is not shared with third parties outside of payment processing through JazzCash, Easypaisa or Raast. You can request a summary of your stored data at any time through our support email.

Cookie Policy

We use session cookies to keep your login active across pages. No tracking cookies are placed without your acknowledgement when you first access the site on a new device.

Account Security

Each login is protected by a one-time PIN sent to your registered mobile number. If your number changes, update it through account settings before your next transaction.

Data Retention

Transaction and account records are kept for the period required under applicable regulations. After account closure, retained data is held only as long as legally required, then deleted.

Request or Correct Your Data

To request a copy of your data or correct an error in your account details, contact our support email with your registered number. We process these requests within five working days.

LEGAL QUERIES CONTACT

Reach Us on Policy or Account Questions

If you have a question about how our legal terms apply to your account — whether that's about a payment dispute, a data request or account closure — these are the direct ways to get a response. We aim to respond to legal and policy queries within one working day.

Live Chat Support Open the chat widget from any page on 369bet to raise a policy question or account concern. Available during platform operating hours for Pakistan-based accounts.
Email for Legal Requests Send formal data requests, account closure notices or written complaints to our support email. Include your registered mobile number and the specific policy section you are referencing.
Account Wallet Help For JazzCash, Easypaisa or Raast payment disputes, use the in-account transaction history screen to locate the reference number and share it when you contact support.

Switch From Confusion to Clarity

Below are the questions we hear most often about our legal terms. If yours is not listed, send it to our support team before you act on any assumption about your account or payment.

Access depends on local law and eligible regions. Check whether online betting is permitted where you are located before opening an account or making any payment.

Both methods require your wallet to be registered in your own name. Payments from third-party wallets are not accepted and may be reversed. Verify your wallet in account settings first.

Request account closure through our support email. Any remaining wallet balance is returned to your last verified payment method. Data is retained only as long as legally required after closure.

Yes. Email our support team with your registered mobile number and we will send a summary of your stored data within five working days of receiving the request.

Open the transaction history in your account, copy the Raast reference number and share it with our support team via live chat or email. We will trace the transfer and respond with an update.

Terms are updated on this page when changes occur. Continued use of the platform after an update means you accept the revised terms. We recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.